iOS
Login & Membership
How much does it cost to use your app?
Edited 2 months ago
Once you open the app and finish setting up your profile, you are taken to the payment screen with up-to-date information on the currently available s...
How do I log into the app?
Edited 2 months ago
If you have an active subscription but you’re logged out or just want to use the app on another iOS device, please follow these steps: Make sure that ...
Can I share my subscription via the Family Sharing feature?
Edited 7 months ago
According to Apple policies, in-app purchases cannot be shared with family members. See here to learn more about what types of content you can share ...
Billing & Subscription
Is my subscription auto-renewable? Can I purchase a program for a single period of use?
Edited 7 months ago
Your subscription is auto-renewable by default. This means it will automatically renew at the end of each billing cycle based on the subscription plan...
How can I change my subscription period?
Edited 8 months ago
You can manage your subscription plan in your Apple ID settings ; however, according to the App Store procedures, it can only be changed to a new one...
How can I check my current subscription?
Edited 20 days ago
Subscriptions can only be viewed or changed by users themselves in the settings of their Google Account. In order to check your current subscription p...
How can I cancel the subscription?
Edited 7 months ago
Users can only cancel a subscription in the settings of their Apple IDs, as we don't have access to your account and are not authorized to manage subs...
How can I get a refund?
Edited 8 months ago
As stated in our Subscription Terms, if you purchased your subscription through the App Store and are eligible for a refund, you must request it direc...
Are my payments secure?
Edited 2 months ago
Absolutely! App Store payments are one of the most secure payment methods. That is because your card numbers are not stored on your device and are nev...
What payment methods does your app support?
Edited 2 months ago
For the convenience of our users, our app supports most of the payment methods available including Apple Pay, PayPal, credit/debit cards.
How can I update my payment information?
Edited 2 months ago
To update your payment information, please open the link and follow the instructions.
Are My Subscription and the Plan in the Application Connected?
Edited 2 months ago
While your subscription and walking plan are connected, they serve different purposes: Walking Plan: This is your personalized exercise program, tailo...
How do I unsubscribe from emails?
Edited 2 months ago
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...
Apps & Integrations
Can I connect my Fitbit to your app?
Edited 4 months ago
We are glad to let you know that the WalkFit app can be connected to Fitbit to pull information on the number of steps from your watch. Also, it's imp...
Does your app support integration with Apple Watch?
Edited 3 months ago
I'm glad to let you know that the app can be synchronized with the Apple Watch. You can use your watch to pause or switch to the next workout. This in...
Does your app support integration with smart/fitness watches?
Edited 2 months ago
Our app enables you to collect health data, including steps and distance, from your preferred source, such as Apple Health or Fitbit. To find instruct...
App features
How does the app track my steps?
Edited 3 months ago
There are several ways the app can track your steps, and I'll be happy to provide details on that. First, it is highly recommended that you integrate ...
How to change my daily step goal?
Edited 7 months ago
Please note that the WalkFit app sets up daily goals for you based on your personal parameters (for example: fitness level, personal goal, current and...
How to turn off the audio guidance?
Edited 3 months ago
You can turn off the audio guidance, however, that is not recommended since the guidance provides crucial information to help you follow along correct...
How does the app track my speed?
Edited 7 months ago
Our app takes information from your device's activity manager to track your steps and speed, whether the device is stationary or moving (walking/runni...
How do I change/ reset my plan?
Edited 7 months ago
Here's how you can reset the plan: Go to Profile (top left corner); Tap on Personal Details; Adjust your personal information; A new plan will be crea...
How can I change my height/weight/units/email?
Edited 2 months ago
You can change parameters like height, weight, units, and email by following these instructions: 1. Open the App and go to your profile; 2. Tap on 'Pe...
Data tracking starting version 2.63.0
Edited 2 months ago
How does WalkFit track my steps? WalkFit collects your health data, such as steps and distance, from your selected source ( Apple Health, or Fitbit )....
Data tracking before version 2.63.0
Edited 7 months ago
How does WalkFit track my steps? WalkFit gathers data from all sources connected to the app, which may include sensors from your iPhone, Apple Health,...
How to check my training history in the app?
Edited 7 months ago
You can always check your training history by going to the ‘Home’ tab and selecting days in the calendar shown at the top of the page. You can also ch...
How do I change to metric/imperial units?
Edited 2 months ago
If you need to convert between metric and imperial units, please open the WalkFit application on your device and go to: Profile > Personal details > U...
How can I change the app language?
Edited 7 months ago
Please follow this step-by-step instruction to change the language of your app to your preferred language: 1. Go to the Settings of your device. In th...
How do Step Streaks work?
Edited 7 months ago
What is a streak? A streak refers to the count of successive days during which you have achieved your daily step goal. With each consecutive day of re...
How can I delete or view my personal data?
Edited 2 months ago
You can always delete or download your personal data by going to WalkFit > Settings > Personal Details > Delete/Download Personal Data. Please note th...
Technical issues & Troubleshooting
How can I find my paid fitness guides?
Edited 3 months ago
In order to access the guides, please follow these steps: Open the app Click the 'Settings' icon Click on the 'Guides' section Сlick on the 'Download'...
Why does your app show a different calories record from the other app I have?
Edited 6 months ago
Our app tracks only the calories burned through walking, so you can see how much energy you’re using from this specific activity. Your other app may s...
My app freezes! Please help.
Edited 8 months ago
If the app won't respond or seems to have frozen, please make sure you are using the latest version. To resolve this issue, you can try closing the ap...